Terms & Conditions

Last updated on: 13.07.2022

1. Operator of the HIP Campers Online Shop and the Validity of these General Terms and Conditions

The operator of the HIP Campers Online Shop and your contractual partner is Pillar Ltd., 62 Shumako Street, 1434 Sofia, Bulgaria (hereinafter also referred to as “HIP Campers”, “we” or “our”). Pillar Ltd. is registered in Sofia, Bulgaria with company number BG204795530.

These Terms and Conditions apply to the sale of merchandise on our website shop.hipcampers.com (“Site”).

2. Contract closure, governing language

2.1 Ordering process and contract closure regarding standard products

The presentation of our merchandise on our Site is a binding offer to conclude a contract. Choose the products you want to order by clicking on "Add to bag". This adds your chosen products to your shopping bag. You can access your bag by clicking on the bag symbol on the upper right-hand side of the page (shopping bag). Here, you can change your choice of products any time before submitting your order by changing the number of items or clicking on "Remove" or "Edit" or simply by discontinuing your order. By clicking on "Checkout", you reach the next step of your order.

If you already have a customer account, you can now click the button “Sign in” and log in with your email address and password. If you don’t have a customer account, you need to create a new customer account. You cannot place an order without a prior registration. 

Via the button "Continue to payment method", you proceed to the next order step. Here, you can choose from the payment methods available to you. By clicking on "Continue to review & pay", you reach the final step of your order. Now, you can once again review your details and the chosen products as well as submit your binding order by clicking on "Buy Now". If there are any incorrect details, you can still correct them, before you click on “Buy Now”. Please note that you may edit your bag (products, amounts) at any time prior to placing your order by clicking the “Edit” link in the first checkout step.

Clicking the "Buy Now" button at the last stage of the ordering process issues an order for the products you have placed in the shopping bag and the contract is concluded. As soon as your order has been received by us and no later than 48 hours after reception of your order, you will receive an automatically generated order acknowledgement by email.

By placing an order, you declare that you have reviewed these Terms and Conditions, understand and accept them and expressly consent to be bound by them. You and HIP Campers hereby agree that any advanced electronic signature or simple electronic signature, including such expressed electronically by virtue of your interaction with the Site such as filling in personal data, ticking boxes and clicking buttons on the Site, used by either party in connection with the relationship under these Terms and Conditions will have the same legal effects as handwritten signatures.

2.2 Governing language

The local language you chose in the order process is the governing language for your order. You can choose between Bulgarian and English.

2.3 Storage of the contract text

We will store the contract text for a period of three years. Following the conclusion of the order process, the customer will receive an email containing the contract text. The customer will not be granted access to the contract text in any other way.

3. End users, order volume, technical or typographical errors

HIP Campers only sells products through its Site to individual end users for personal use and not for reasons wholly or mainly in connection with their trade, business, craft or profession. Orders through this Site may only be placed for normal household volumes which may be limited for particular promotions or products. We reserve the right to decline or cancel an order if it exceeds normal household volumes. Pricing on any product(s) as is reflected on the Site may due to technical or typographical errors be incorrectly reflected and in such an event we may cancel respective order(s).

4. Delivery, delivery charges and restrictions

Information regarding delivery, charges and restrictions can be found at Delivery.

5. Payment

All prices specified for merchandise on our Site already contain the relevant valid VAT.

We offer the following payment methods to ensure secure and convenient shopping:

• VISA
• MasterCard
• Maestro

Please note that we conduct a risk and fraud assessment in accordance with our Privacy Policy. Depending on the result this assessment, payment methods may be limited.

6. Retention of title

Until full payment has been received, the merchandise remains our property. This does not apply if your residence or habitual abode is in Hungary, Denmark, Sweden or Switzerland.

7. Your legal right to cancel our contract

7.1. Legal cancellation right

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, or an e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You shall return the goods to:

HIP Campers Online Shop,
Pillar Ltd.
62 Shumako Street
1434 Sofia, Bulgaria

Email address: shop@hipcampers.com

Phone: +359 887 693131 (English and Bulgarian only)

7.2. Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, less the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

The right to cancel the contract does not apply to contracts regarding the delivery of goods which were not prefabricated and if personal choices or instructions of the customer were decisive for the production of such goods or if the goods were clearly tailored to the personal needs of the customer.

Model Cancellation Form

8. Your legal rights

Your legal warranty rights and remedies apply to the products you purchase without any limitations.

9. Liability

HIP Campers shall be liable without limitation for intent and gross negligence. With regard to slight negligence, HIP Campers’s liability shall be limited and restricted to the foreseeable damage that might typically occur under the contract if an obligation is violated, the fulfilment of which is essential for the proper performance of the contract and on the compliance with which the customer may regularly rely (cardinal duty).

The foregoing liability limitations or exclusions shall not apply to claims resulting from fraudulent concealment of a defect, acceptance of a guarantee and claims pursuant to the German Product Liability Act (Produkthaftungsgesetz, ProdHaftG) and/or, where applicable, the corresponding provisions relating to product liability from the Bulgarian Law on Consumer Protection, and to damage arising from injuries to life, body or health.

Insofar as HIP Campers’s liability is excluded or limited, such exclusion or limitation shall also apply to the personal liability of its employees, representatives and vicarious agents.

10. Privacy policy

Any personal data will be kept strictly confidential in accordance with applicable Data Protection legislation. Please refer to our Privacy Policy for further information on data protection. The Privacy Policy is an integral part of these Terms and Conditions.

11. Governing law

Bulgarian law applies subject to any mandatory provisions of the applicable law of your place of residence. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

12. Codices

HIP Campers does not submit itself to a code of conduct.

13.  Online dispute resolution platform

The European Commission provides an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr/. Pillar Ltd. is not obliged and willing to participate in dispute settlement proceedings before a consumer arbitration board.

14. Contact

For any questions, claims or concerns you may contact our Customer Service.